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Customer Support Associate

Company: VirtualVocations
Location: Saginaw
Posted on: October 23, 2024

Job Description:

A company is looking for a Worklife Customer Support Associate for their Employee Assistance Program.



Key Responsibilities

Support members in accessing employee assistance and behavioral health benefits
Coordinate and document member inquiries and services in the appropriate systems
Maintain compliance with policies and regulatory standards while protecting member confidentiality


Required Qualifications

1 year of customer service and call center experience
1 year of experience in a social, psychological, or human service field providing client support
Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
High school diploma or equivalent required
Preferred: 1 year of Behavioral Health experience and a Bachelor's degree or equivalent experience

Keywords: VirtualVocations, Bloomfield Township , Customer Support Associate, Other , Saginaw, Michigan

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