MANAGER, FOOD & BEVERAGE
Company: Great Wolf Lodge
Location: Sandusky
Posted on: October 7, 2024
Job Description:
Pay: $60000 per year - $60000 per year At Great Wolf, the Food &
Beverage Manager understands and leads the daily operations of
multiple F&B areas, ensuring guest satisfaction, staff
engagement, safety and profitability initiatives are achieved
within the lodge environment. The F&B Manager's key
responsibilities include upholding brand standards in food
safety/sanitation, cleanliness, staff scheduling & preparedness,
training, inventory and guest service/presentation. The Food &
Beverage Manager oversees multiple operations including
restaurants, bars, quick-serve outlets and banquets in conjunction
with fellow F&B Managers.Join our Pack: - ----Grow your career:
A great place to start or advance your career with cross-training,
scholarship fund, and talent development programs at all levels -
----Great Perks: Take advantage of exclusive perks for you, your
family, and friends - including discounted vacations and employee
referral incentives - ----Learn While You Earn: Gain access to
Great Wolf University for on-the-job training, functional, and
leadership training - ----Prioritize Your Well-Being: We offer
flexible scheduling, access to a holistic wellness program and
technology, and support through our Employee Assistance Program and
Employee Relief Fund - ----Celebrate Your Uniqueness: Join a team
that cheers for diversity and inclusion through programs that make
everyone feel welcome and recognized. - -Benefits: - ----Medical,
Dental, and Vision insurance - ----Health savings account -
----Telehealth resources - ----Life insurance - ----401K with
employer match - ----Paid vacation time off - ----Paid parental
leave -Essential Daily Duties & Responsibilities:
- As assigned, oversees and takes ownership of the daily
functions of the lodge restaurant and bar, quick service and daily
functions of the lodge banquet operations per brand guidelines,
completing all tasks necessary to achieve monthly KPI goals. Ensure
all areas are strategically prepared for timely, thorough and
profitable guest service interactions.
- Assists F&B leadership in achieving operational objectives
by contributing information and recommendations to strategic plans
and reviews; preparing and completing action plans; implementing
production, productivity, quality, and customer service standards;
resolving problems; completing audits; identifying trends;
determining system improvements; implementing change.
- Actively participates and follows up in the proficient hiring,
training, scheduling, coaching, and counseling, of Pack Members;
communicating job expectations; planning, monitoring, giving
feedback, and reviewing job contributions; enforcing policies and
procedures consistent with the Great Wolf Lodge Handbook.
- Ensures compliance of Pack Member participation training
courses in Great Wolf University.
- Supports frontline staff in anticipating and attending to
guests needs to ensure maximum satisfaction.
- Partners with other F&B Leaders with supervising the
preparation, presentation and timeliness of all foods and beverages
in all venues of the Lodge; Ensure all items are prepared per
recipe guidelines meeting flavor, quality, speed and service
standards.
- Assists in each functional area during peak demand times as
needed; to include all guest-facing roles in restaurants, bars,
quick-service outlets and banquets.
- Partners with the Culinary and Purchasing Teams with storeroom,
cooler and freezer organization to maintain designated par levels
and adherence to all health code requirements; First-in/First-out
protocols.
- Assists Director and Chef with controlling cost of goods sold
through regular review of portion control and preparation
quantities produced by frontline pack; Extends to activities
designed to minimize waste.
- Ensures all F&B areas strictly and continuously adhere to
all local and national standards of food handling, cleanliness,
sanitation, organization and maintenance coinciding with the
daily/weekly/monthly cleaning schedule and daily execution of Great
Wolf internal safety audits.
- Works with other F&B Leaders and HR to ensure timely and
accurate execution of scheduling and payroll activities.
- Monitors equipment operation, perform preventative maintenance,
troubleshoot breakdowns, maintain supplies, and call for repairs as
necessary through designated channels.
- Participates in weekly/monthly inventory procedures to ensure
budgeted controllable costs are not exceeded and appropriate pars
are maintained.
- Conducts department pre-shift meetings and service audits at
designated timelines; course-correct service components as needed
to ensure guest satisfaction scores and company standards are
achieved.
- Ensures lodge complies and meets all minimum score goals for
scheduled and non-scheduled safety inspections.Basic Qualifications
& Skills:
- High School diploma or equivalent experience
- Minimum of 1+ years leadership experience in food & beverage,
organizing a team for optimal customer service
- Must be flexible regarding scheduling based on business
demands, including nights, weekends and Holidays as needed
- Experienced in driving business, revenue, control cost, guest
satisfaction and employee engagement
- Demonstrated experience leading teams to achieve/exceed
goals
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation,
service standards, guest relations, and etiquette
- Desktop and similar hospitality software (Familiarity with
Microsoft Office Suite, payroll systems, POS)
- Successful completion of criminal background check and drug
screen
- Highly proficient with food safety and sanitation practices,
rules and regulationsDesired Qualifications & Traits:
- Bachelor's degree in hospitality, business, or related
field
- Preferably 2 years in a similar role
- Manager-level certification from nationally accredited food
safety training program
- Manager-level certification from nationally accredited alcohol
awareness & safety training program
- Effective communication and ability to resolve conflict; Proven
teamwork
- Training and/or experience with hands-on kitchen and bar
equipment maintenance
- Prior management experience in hotel/resort industry
- Strong analytical skills - Understand and react appropriately
to key business indicators
- Prior experience developing and implementing plans to ensure a
safe work environment in compliance with appropriate regulations
(i.e. - Ergonomics, Emergency Response, Injury and Illness
Prevention, and Hazard Communication Plans)Physical Requirements:
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of timeApplication Instructions
- -We are hiring immediately, with relocation packages available.
Click on "Apply Now" or chat with a recruiter (bottom of your
screen on Great Wolf's website). Complete an application and a
recruiter will reach out on next step. - -Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Lodge, Bloomfield Township , MANAGER, FOOD & BEVERAGE, Executive , Sandusky, Michigan
Didn't find what you're looking for? Search again!
Loading more jobs...